Customer Experience Associate
Customer Experience Associate
Location/Type: Remote — Full-time
About the role
As a Customer Experience Associate, you're the warm, helpful voice of Happy Day Pets. You'll answer questions, solve problems, and make every dog parent feel cared for — turning customers into loyal fans. If you're empathetic, organized, and genuinely love helping people (and their dogs), you'll thrive here.
What you'll do
- Respond to customer questions via email, chat, and social with warmth and speed.
- Resolve order, shipping, and product issues end to end.
- Process returns, replacements, and refunds per policy.
- Share honest, helpful product and ingredient info.
- Flag recurring issues and customer feedback to the team.
- Help maintain help-center content and canned responses.
- Keep customer records and tickets accurate and up to date.
What we're looking for
- 1+ years in customer service or support (ecommerce a plus).
- Excellent written communication and a friendly, on-brand tone.
- Empathetic, patient, and genuinely helpful.
- Organized and able to manage many conversations at once.
- Comfortable with help-desk and ecommerce tools.
- Love of dogs and enthusiasm for our products.
Nice to have
- Experience with Shopify and help desks (Gorgias, Zendesk, etc.).
- Experience supporting a DTC or pet brand.
- Social media community management experience.
Compensation: Depending on experience.
How to apply
Email info@happydaypets.com with subject '[Customer Experience Associate] – Happy Day Pets' and attach your resume.
